A theory of consumer referral

Research output: Contribution to journalArticlepeer-review

14 Citations (Scopus)

Abstract

In this paper, we consider the network as an alternative communication channel to undirected advertising in the market. The main distinctive feature of the network-embedded transaction is the interdependency of buyers' purchasing behavior. Since most transactions in a network are made sequentially, earlier consumers are more valuable to a seller. We characterize the optimal behavior of a seller and consumers in a network. A seller's strategy of paying referral fees can be understood as a way to price discriminate between more valuable consumers and less valuable ones. Numerical simulations demonstrate that social networks may be either over-utilized (if the referral cost is high) or under-utilized (if the referral cost is low).

Original languageEnglish
Pages (from-to)662-678
Number of pages17
JournalInternational Journal of Industrial Organization
Volume26
Issue number3
DOIs
Publication statusPublished - May 2008

Bibliographical note

Funding Information:
This research was begun when the second author was visiting SUNY, Albany in 2002. We gratefully acknowledge the helpful comments and suggestions of Mark Armstrong, Editor Simon Anderson, two anonymous referees, seminar participants at Seoul National University, KIAS (Korea Institute for Advanced Study), POSTECH, Osaka University, Hitotsubash University, Hong Kong University of Science and Technology, and audiences at Far Eastern Econometric Society Meeting held in 2004. We are also thankful to Kyung Hee University for financial support.

Copyright:
Copyright 2008 Elsevier B.V., All rights reserved.

Keywords

  • Consumer referral
  • Network
  • Price discrimination
  • Referral fee

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