Analysis of best practice policy and benchmarking behavior for government knowledge management

Kyoung Jun Lee; Byul Jeon

doi:10.1007/978-3-540-24683-1_8

Analysis of best practice policy and benchmarking behavior for government knowledge management

Kyoung Jun Lee, Byul Jeon

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

Korean government has several best practice competition and diffusion programs for the purpose of public administration reform and the improvement of government service. From the perspective of knowledge management, this paper evaluates the best practice policy and analyzes the main factors influencing the recognition, adoption and utilization of best practices through the email-based survey and interview with local government officers. The result shows that 1) The government officers' recognition of best practice programs and the best practices themselves is not high, 2) The adoption and utilization of a best practice is affected by its value and officer's information needs, 3) Raising the recognition of Best practice policy affects the recognition and adoption of a best practice, and 4) The recognition and utilization of a best practice is affected by the work experience. The result gives important implications for designing and implementing government knowledge management systems and strategies.

Original language	English
Title of host publication	Knowledge Management in Electronic Government
Editors	Maria A. Wimmer
Publisher	Springer Verlag
Pages	70-79
Number of pages	10
ISBN (Electronic)	9783540220022
DOIs	https://doi.org/10.1007/978-3-540-24683-1_8
Publication status	Published - 2004
Event	5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004 - Krems, Austria Duration: 17 May 2004 → 19 May 2004

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	3035
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004
Country/Territory	Austria
City	Krems
Period	17/05/04 → 19/05/04

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2004.

Access to Document

10.1007/978-3-540-24683-1_8

Cite this

Lee, K. J., & Jeon, B. (2004). Analysis of best practice policy and benchmarking behavior for government knowledge management. In M. A. Wimmer (Ed.), Knowledge Management in Electronic Government (pp. 70-79). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 3035). Springer Verlag. https://doi.org/10.1007/978-3-540-24683-1_8

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abstract = "Korean government has several best practice competition and diffusion programs for the purpose of public administration reform and the improvement of government service. From the perspective of knowledge management, this paper evaluates the best practice policy and analyzes the main factors influencing the recognition, adoption and utilization of best practices through the email-based survey and interview with local government officers. The result shows that 1) The government officers' recognition of best practice programs and the best practices themselves is not high, 2) The adoption and utilization of a best practice is affected by its value and officer's information needs, 3) Raising the recognition of Best practice policy affects the recognition and adoption of a best practice, and 4) The recognition and utilization of a best practice is affected by the work experience. The result gives important implications for designing and implementing government knowledge management systems and strategies.",

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Lee, KJ & Jeon, B 2004, Analysis of best practice policy and benchmarking behavior for government knowledge management. in MA Wimmer (ed.), Knowledge Management in Electronic Government. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 3035, Springer Verlag, pp. 70-79, 5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004, Krems, Austria, 17/05/04. https://doi.org/10.1007/978-3-540-24683-1_8

Analysis of best practice policy and benchmarking behavior for government knowledge management. / Lee, Kyoung Jun; Jeon, Byul.
Knowledge Management in Electronic Government. ed. / Maria A. Wimmer. Springer Verlag, 2004. p. 70-79 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 3035).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Korean government has several best practice competition and diffusion programs for the purpose of public administration reform and the improvement of government service. From the perspective of knowledge management, this paper evaluates the best practice policy and analyzes the main factors influencing the recognition, adoption and utilization of best practices through the email-based survey and interview with local government officers. The result shows that 1) The government officers' recognition of best practice programs and the best practices themselves is not high, 2) The adoption and utilization of a best practice is affected by its value and officer's information needs, 3) Raising the recognition of Best practice policy affects the recognition and adoption of a best practice, and 4) The recognition and utilization of a best practice is affected by the work experience. The result gives important implications for designing and implementing government knowledge management systems and strategies.

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Lee KJ, Jeon B. Analysis of best practice policy and benchmarking behavior for government knowledge management. In Wimmer MA, editor, Knowledge Management in Electronic Government. Springer Verlag. 2004. p. 70-79. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-540-24683-1_8

Analysis of best practice policy and benchmarking behavior for government knowledge management

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