Antecedents and consequences of employees' job stress in a foodservice industry: Focused on emotional labor and turnover intent

Hyo Sun Jung; Hye Hyun Yoon

doi:10.1016/j.ijhm.2014.01.007

Antecedents and consequences of employees' job stress in a foodservice industry: Focused on emotional labor and turnover intent

Hyo Sun Jung, Hye Hyun Yoon

Research output: Contribution to journal › Article › peer-review

96 Citations (Scopus)

Abstract

The purpose of this study is to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees' emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees' emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees' job stress was positively associated with turnover intent.

Original language	English
Pages (from-to)	84-88
Number of pages	5
Journal	International Journal of Hospitality Management
Volume	38
DOIs	https://doi.org/10.1016/j.ijhm.2014.01.007
Publication status	Published - Apr 2014

Bibliographical note

Funding Information:
This work was supported by a grant from the Kyung Hee University in 2012 (KHU-20120768).

Keywords

Emotional dissonance
Emotional labor
Foodservice industry
Job stress
Turnover intent

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10.1016/j.ijhm.2014.01.007

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title = "Antecedents and consequences of employees' job stress in a foodservice industry: Focused on emotional labor and turnover intent",

abstract = "The purpose of this study is to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees' emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees' emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees' job stress was positively associated with turnover intent.",

keywords = "Emotional dissonance, Emotional labor, Foodservice industry, Job stress, Turnover intent",

author = "Jung, {Hyo Sun} and Yoon, {Hye Hyun}",

note = "Funding Information: This work was supported by a grant from the Kyung Hee University in 2012 (KHU-20120768). ",

year = "2014",

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doi = "10.1016/j.ijhm.2014.01.007",

language = "English",

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T2 - Focused on emotional labor and turnover intent

AU - Jung, Hyo Sun

AU - Yoon, Hye Hyun

N1 - Funding Information: This work was supported by a grant from the Kyung Hee University in 2012 (KHU-20120768).

PY - 2014/4

Y1 - 2014/4

N2 - The purpose of this study is to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees' emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees' emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees' job stress was positively associated with turnover intent.

AB - The purpose of this study is to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees' emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees' emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees' job stress was positively associated with turnover intent.

KW - Emotional dissonance

KW - Emotional labor

KW - Foodservice industry

KW - Job stress

KW - Turnover intent

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DO - 10.1016/j.ijhm.2014.01.007

M3 - Article

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SN - 0278-4319

VL - 38

SP - 84

EP - 88

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

ER -

Antecedents and consequences of employees' job stress in a foodservice industry: Focused on emotional labor and turnover intent

Abstract

Bibliographical note

Keywords

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