How organizational citizenship behavior affects ERP usage performance: The mediating effect of absorptive capacity

Enterprises have implemented enterprise resource planning (ERP) systems as a strategic vehicle to gain a competitive edge. However, such ERP systems do not always guarantee successful results. While ERP systems may provide an organization with numerous benefits, they can also destroy a business if not successfully adopted, owing to enormous investment losses coupled with low business efficiency. To explore a way to reverse this situation, we examine how organizational citizenship behavior influences the successful management of ERP systems. Moreover, the mediating role of absorptive capacity in this relationship is investigated. The empirical analysis results, based on 188 surveyed organizations in Korea, reveal a partial mediating role of absorptive capacity on the relationship between organizational citizenship behavior and ERP usage performance. The findings of the study shed light on the ways of how the companies that adopt ERP systems to facilitate ERP usage and to gain business sustainability.