Abstract
Uber and Airbnb, two well-known sharing economy services, are facing conflicts with traditional taxi and hotel companies because these services have monetary benefits but are free from legacy regulations. However, non-monetary-based sharing services, represented by Couchsurfing, Inc., are free from such conflict and still successful. We investigated the distinctive user participation motivation of non-monetary-based sharing services versus monetary-based ones. Specifically, a comparative analysis of Couchsurfing with Airbnb was conducted via affinity diagramming from host profiles and guest review data. The human relationship, rather than a house, is discovered as the primary shared asset and the primary satisfaction feature for Couchsurfing users. This study gives an insight to prioritize human relationships as the main design concern while developing non-monetary based sharing economy services.
| Original language | English |
|---|---|
| Title of host publication | CHI EA 2016 |
| Subtitle of host publication | #chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems |
| Publisher | Association for Computing Machinery |
| Pages | 2857-2863 |
| Number of pages | 7 |
| ISBN (Electronic) | 9781450340823 |
| DOIs | |
| Publication status | Published - 7 May 2016 |
| Event | 34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016 - San Jose, United States Duration: 7 May 2016 → 12 May 2016 |
Publication series
| Name | Conference on Human Factors in Computing Systems - Proceedings |
|---|---|
| Volume | 07-12-May-2016 |
Conference
| Conference | 34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016 |
|---|---|
| Country/Territory | United States |
| City | San Jose |
| Period | 7/05/16 → 12/05/16 |
Bibliographical note
Publisher Copyright:© 2016 Authors.
Keywords
- Airbnb
- Couchsurfing
- Non-monetary
- Participation motivation
- Sharing economy