Abstract
The purpose of this study is to understand interrelationship among organizational service orientation, person-organization fit, and turnover intent in a deluxe hotel. The study involved 311 Korean employees. The results showed a positive relationship between organizational service orientation and employees' person-organization fit. Participants who reported a high level of service orientation were more likely to be appropriate fits for their organization. In addition, person-organization fit was negatively associated with employees' intention to leave the organization. Limitations and future research directions are also discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 7-29 |
| Number of pages | 23 |
| Journal | Service Industries Journal |
| Volume | 33 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Jan 2013 |
Bibliographical note
Copyright:Copyright 2013 Elsevier B.V., All rights reserved.
Keywords
- organizational service orientation
- person-organization fit
- turnover intention