The Generation-Based Effects of the Fear of COVID-19 on Deluxe Hotel Employees’ Responses

Hyosun Jung, Yu Hyun Hwang, Yoon Sik Jung, Hye Hyun Yoon

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose: While the COVID-19 pandemic has presented challenges to many organizations, overcoming it has also provided an opportunity to refocus organizational sustainability. This study examined the relationship between the perceived fear of COVID-19 among deluxe hotel employees and their ages, psychological well-being, and turnover intent. It also tested the moderating effect of these employees’ sense of calling on the aforementioned relationship. Design/methodology/approach: The collected data were analyzed using Analysis MOment Structure (AMOS) and the Statistical Package for the Social Sciences (SPSS). The five hypotheses were validated using structural equation modeling and multi-group analysis. Findings: The results showed that the fear of COVID-19 was strong among young employees (Beta = −0.160) and that employees’ psychological well-being (Beta = −0.299) diminished as this fear grew. Psychological well-being negatively influenced turnover intent (Beta = −0.234). Finally, the fear of COVID-19 exerted a minimal effect on the psychological well-being of employees with a strong sense of calling.

Original languageEnglish
Article number9674
JournalSustainability (Switzerland)
Volume16
Issue number22
DOIs
Publication statusPublished - Nov 2024

Bibliographical note

Publisher Copyright:
© 2024 by the authors.

Keywords

  • calling
  • deluxe hotel employees
  • fear of COVID-19
  • generational effects
  • organizational sustainability
  • psychological well-being
  • turnover intent

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