Abstract
Purpose: While the COVID-19 pandemic has presented challenges to many organizations, overcoming it has also provided an opportunity to refocus organizational sustainability. This study examined the relationship between the perceived fear of COVID-19 among deluxe hotel employees and their ages, psychological well-being, and turnover intent. It also tested the moderating effect of these employees’ sense of calling on the aforementioned relationship. Design/methodology/approach: The collected data were analyzed using Analysis MOment Structure (AMOS) and the Statistical Package for the Social Sciences (SPSS). The five hypotheses were validated using structural equation modeling and multi-group analysis. Findings: The results showed that the fear of COVID-19 was strong among young employees (Beta = −0.160) and that employees’ psychological well-being (Beta = −0.299) diminished as this fear grew. Psychological well-being negatively influenced turnover intent (Beta = −0.234). Finally, the fear of COVID-19 exerted a minimal effect on the psychological well-being of employees with a strong sense of calling.
Original language | English |
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Article number | 9674 |
Journal | Sustainability (Switzerland) |
Volume | 16 |
Issue number | 22 |
DOIs | |
Publication status | Published - Nov 2024 |
Bibliographical note
Publisher Copyright:© 2024 by the authors.
Keywords
- calling
- deluxe hotel employees
- fear of COVID-19
- generational effects
- organizational sustainability
- psychological well-being
- turnover intent
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Researcher at Kyung Hee University Has Published New Data on COVID-19 (The Generation-Based Effects of the Fear of COVID-19 on Deluxe Hotel Employees' Responses)
27/11/24
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