The roles of attitude, subjective norm, and perceived behavioral control in the formation of consumers' behavioral intentions to read menu labels in the restaurant industry

Eojina Kim, Sunny Ham, Il Sun Yang, Jeong Gil Choi

Research output: Contribution to journalArticlepeer-review

171 Citations (Scopus)

Abstract

Increases in food-away-from-home purchases brought public awareness to policies for improving nutritional value of foods served at restaurants. As a result, offering choices to consumers that affect health and wellness has become a growing concern in the food industry and restaurants, as evidenced by provisions for nutritional labeling to guide consumers' food purchasing decisions for healthy eating. This study pursues an empirical examination of the consumers' behavior toward reading nutritional labeling at casual-dining restaurants. The study tests the conceptual framework of the proposed effects of constructs on consumers' behavioral intentions. Findings indicate that the variable of attitude acts as a mediator in the relationship between subjective norm and behavioral intention. This study is meaningful to academia by offering insights into the relationship between consumers' behavior and nutritional information in the context of restaurants and is beneficial to the restaurant industry by offering implications for establishing marketing strategies to improve consumers' perceptions of menu items.

Original languageEnglish
Pages (from-to)203-213
Number of pages11
JournalInternational Journal of Hospitality Management
Volume35
DOIs
Publication statusPublished - Dec 2013

Keywords

  • Consumers' behavior
  • Food-away-from-home
  • Nutritional information
  • Nutritional labeling
  • Theory of planned behavior

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