Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory

Liu Fan; Yung Ho Suh

doi:10.1016/j.im.2013.12.004

Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory

Liu Fan, Yung Ho Suh

Research output: Contribution to journal › Article › peer-review

99 Citations (Scopus)

Abstract

A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users' switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology.

Original language	English
Pages (from-to)	240-248
Number of pages	9
Journal	Information and Management
Volume	51
Issue number	2
DOIs	https://doi.org/10.1016/j.im.2013.12.004
Publication status	Published - Mar 2014

Bibliographical note

Funding Information:
This work was supported by a grant from the Kyung Hee University in 2010 ( KHU-20100618 ).

Keywords

Expectation-disconfirmation theory
Structural equation modeling
Survey research
Switching cost
Technology switching model

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10.1016/j.im.2013.12.004

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title = "Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory",

abstract = "A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users' switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology.",

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AU - Suh, Yung Ho

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N2 - A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users' switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology.

AB - A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users' switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology.

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KW - Structural equation modeling

KW - Survey research

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Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory

Abstract

Bibliographical note

Keywords

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